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Proceedings of the Association for Information Science and Technology
Article . 2021 . Peer-reviewed
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Seeking Health Information in Wikipedia and Readers' Satisfaction

Authors: Boryung Ju; Yoonhyuk Jung; John P. Bourgeois;

Seeking Health Information in Wikipedia and Readers' Satisfaction

Abstract

AbstractThis current paper describes the results of our study on users' health information seeking in Wikipedia and on their subsequent satisfaction as an indicator of future Wikipedia usage for health information needs. We examine six factors associated with user’ satisfaction. Based on multiple regression analysis of 322 responses, the paper identifies information quality factors associated with continued use of Wikipedia as a health information source. The results show that trustworthiness, reliability, topic coverage, and information presentation significantly affect user’ satisfaction with Wikipedia health information. Among these factors, information presentation and trustworthiness were most influential on user’ satisfaction.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold