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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Knowledge and Proces...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Knowledge and Process Management
Article . 2020 . Peer-reviewed
License: Wiley Online Library User Agreement
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Measuring knowledge management maturity in U.S. Army headquarters

Authors: David M. Van Laar; Michael E. Kitchens; Joseph T. Koskey;

Measuring knowledge management maturity in U.S. Army headquarters

Abstract

This study demonstrates the application of the Knowledge Management Maturity Model (KM3), developed by the U.S. Army Knowledge Management Proponency Office and modelled after the American Productivity and Quality Center's (APQC) maturity model. The KM3 model measures the maturity within the organization of knowledge management components to visualize and achieve mission performance. This study proposes the measures that serve as the determinants of optimal mission performance for military organizations. The research question is are these measures appropriate, measurable, and sustainable over time? Eleven U.S. Army Headquarters organizations were examined to assess each organization's KM Maturity level. Using the KM3 as a self‐assessment tool, each organization assessed their knowledge management maturity using data from purposeful sampling through qualitative focus groups. Having articulated our findings, we conclude that the results of this study provide some support that the KM3 Model is both appropriate and measurable but further study is required to determine whether it is sustainable.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
6
Top 10%
Average
Top 10%
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