Counseling children at a helpline: chatting or calling?

descriptionPublicationkeyboard_double_arrow_right Article 20 Oct 2009 Netherlands English Publisher:WileyJournal:Journal of Community Psychology, volume 37, pages 939-948 (issn: 0090-4392, eissn: 1520-6629,

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Authors: Fukkink, R.; Hermanns, J.;

doi: 10.1002/jcop.20340

handle: 11245/1.316971 , 20.500.11884/ede96243-78f2-446b-81ab-60b32b23db15

Counseling children at a helpline: chatting or calling?

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Abstract

AbstractIn a quantitative content analysis, the telephone‐based and Web‐based support of the Dutch child helpline were studied. Both adult judges and the children themselves indicated that the quality of chat conversations was better than that of telephone conversations. Both the chat and telephone service succeeded in improving children's well‐being and decreasing the perceived burden of their problems. The findings lend support to offer a combined telephone‐based and Web‐based support for child helplines. © 2009 Wiley Periodicals, Inc.

Country

Netherlands

Related Organizations

University of Amsterdam
Netherlands
Amsterdam University of Applied Sciences
Netherlands

Keywords

330, 400

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