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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao New Directions for P...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
New Directions for Program Evaluation
Article . 1981 . Peer-reviewed
License: Wiley Online Library User Agreement
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https://dx.doi.org/10.1002/ev....
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Service delivery and evaluation from the consumer's point of view

descriptionPublicationkeyboard_double_arrow_right Article 01 Mar 1981 English Publisher:WileyJournal:New Directions for Program Evaluation, volume 1,981, pages 57-70 (issn: 0164-7989, eissn: 1551-2371, Copyright policy )
Authors: Thomas J. Kiresuk; Sander H. Lund; Susan K. Schultz;

doi: 10.1002/ev.1269

Service delivery and evaluation from the consumer's point of view

Abstract

AbstractConsiderable care must be taken to define those groups or individuals most concerned with program impact. The consumer of a service is clearly of primary importance. It is possible to increase program effectiveness for the consumer through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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