Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Perspectives of scie...arrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
addClaim

This Research product is the result of merged Research products in OpenAIRE.

You have already added 0 works in your ORCID record related to the merged Research product.

Оценка качества торгового обслуживания клиентов на примере торгового предприятия

Оценка качества торгового обслуживания клиентов на примере торгового предприятия

Abstract

Evaluation of the quality of customer service as an example of business Evaluation of the quality of service is a priority in the activities of commercial enterprise. The article deals with the process of assessing the quality of service on the example of the discounter. Examines the impact of service criteria for customer satisfaction.

Оценка качества обслуживания является одной из приоритетных задач в деятельности торгового предприятия. В статье рассматривается процесс оценки качества обслуживания на примере дискаунтера. Исследуется влияние критериев обслуживания на удовлетворенность покупателей.

Keywords

КАЧЕСТВО ТОРГОВОГО ОБСЛУЖИВАНИЯ, ЭКСПЕРТНЫЕ МЕТОДЫ ОЦЕНКИ, КРИТЕРИИ ОБСЛУЖИВАНИЯ КЛИЕНТОВ, УДОВЛЕТВОРЕННОСТЬ ПОКУПАТЕЛЕЙ, УРОВЕНЬ ОБСЛУЖИВАНИЯ

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold