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Vektor nauki Tol yattinskogo gosudarstvennogo universiteta
Article . 2011
Data sources: CyberLeninka - Russian open access scientific library
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Экономико-математические методы определения качества услуг автомобильного транспорта

descriptionPublicationkeyboard_double_arrow_right Article 01 Jan 2011 Russian Publisher:Государственное образовательное учреждение высшего профессионального образования Тольяттинский государственный университетJournal:Вектор науки Тольяттинского государственного университета (issn: 2073-5073, Copyright policy )

Экономико-математические методы определения качества услуг автомобильного транспорта

Abstract

The article considers the methods and models to determine the quality of services, the characteristics of the basic stimulus of the quality in the standard of servqual. The author of the modified methodology for measuring the quality of services of passenger transport and determined its synthesis (average) rate, with application of economic-mathematical models.

В статье рассматриваются методы и модели определения качества услуг, дана характеристика основных стимулов качества в стандарте servqual. Автором разработана модифицированная методика измерения качества услуг пассажирского транспорта и определен его обобщающий (интегральный) показатель, с применением экономико-математических моделей.

Keywords

КАЧЕСТВО УСЛУГИ, МАТЕМАТИКО-СТАТИСТИЧЕСКИЙ АНАЛИЗ, ДИСПЕРСИЯ, КОЭФФИЦИЕНТ ВЕСОМОСТИ, СРЕДНЕКВАДРАТИЧЕСКОЕ ОТКЛОНЕНИЕ, ЭКОНОМИКО-МАТЕМАТИЧЕСКАЯ МОДЕЛЬ, ОБОБЩАЮЩИЙ (ИНТЕГРАЛЬНЫЙ) ПОКАЗАТЕЛЬ, THE SYNTHESIS (INTEGRAL) INDICATOR

  • BIP!
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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold