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Exploring user acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System (ACCESS): A state university experience

Authors: Jereme B. Belza; Abegail B. Cahigao; Julius James Luzada; Maria Lourdes D. Paragas; Emmanuel A. Onsay;

Exploring user acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System (ACCESS): A state university experience

Abstract

The study examines the acceptance and satisfaction with the Academic Collection of Comprehensive Educational Studies System (ACCESS), a web-based digital repository designed to enhance research accessibility and utilization in a state university in the Philippines. Using a quantitative research approach, the study applies the Technology Acceptance Model (TAM) and ISO/IEC 9126 software quality criteria to assess functionality, reliability, usability, and overall satisfaction. A random sampling technique included students and faculty members from five courses. Data was gathered through an online survey with a standardized questionnaire and a 5-point Likert scale. Findings indicate that functionality significantly impacts satisfaction and reliability, while usability enhances user experience. However, system stability issues undermine user trust and long-term adoption. Additionally, limited content availability and navigation challenges hinder full engagement. Statistical analysis revealed overlapping concepts affecting validity, likely due to response biases such as straight-lining. Despite its potential as an academic repository, ACCESS requires improvements in system stability, content updates, and usability to enhance user satisfaction. The study underscores the need for continuous evaluation and improvement of digital archiving systems to foster institutional research culture. Future research should expand the sample size and compare ACCESS with similar systems to refine its functionality and usability.

Keywords

Accounting. Bookkeeping, access, technology acceptance model, overall satisfaction, Industries. Land use. Labor, HF5601-5689, iso/iec 9126, level of acceptability, Marketing. Distribution of products, HF5410-5417.5, HD28-9999

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold