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The timing bottleneck: Why timing and overlap are mission-critical for conversational user interfaces, speech recognition and dialogue systems

Authors: Dingemanse, Mark; Alianda Lopez; Liesenfeld, Andreas;

The timing bottleneck: Why timing and overlap are mission-critical for conversational user interfaces, speech recognition and dialogue systems

Abstract

Speech recognition systems are a key intermediary in voice-driven human-computer interaction. Although speech recognition works well for pristine monologic audio, real-life use cases in open-ended interactive settings still present many challenges. We argue that timing is mission-critical for dialogue systems, and evaluate 5 major commercial ASR systems for their conversational and multilingual support. We find that word error rates for natural conversational data in 6 languages remain abysmal, and that overlap remains a key challenge (study 1). This impacts especially the recognition of conversational words (study 2), and in turn has dire consequences for downstream intent recognition (study 3). Our findings help to evaluate the current state of conversational ASR, contribute towards multidimensional error analysis and evaluation, and identify phenomena that need most attention on the way to build robust interactive speech technologies.

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Keywords

FOS: Computer and information sciences, Computer Science - Computation and Language, Cultural Cognition and Multimodal Interaction, Language and Social Interaction, Computation and Language (cs.CL), Language & Communication

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
Green
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