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Social Interaction
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Social Interaction
Article . 2025
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Multilingual Participation in Accepting or Declining an Offer Made by a Monolingually Programmed Robot

Authors: Anna Filipi; Rosalyn Melissa Langedijk; Kerstin Fischer;

Multilingual Participation in Accepting or Declining an Offer Made by a Monolingually Programmed Robot

Abstract

This paper reports an investigation of the interactions between groups of German and Danish speakers and a service robot which was programmed to produce English at an international university campus. We analysed three sets of interactions that involved an offer of water by the robot, and we used Conversation Analysis to track the human participants’ responses to the robot in examining how their language choice featured in their participation. We found that the overall organisation of the interactions was monolingual: participants used German and Danish with each other to express wonderment, frustration and confusion, and to comment on the robot’s actions, and English to respond to the robot’s offer and to ridicule it when acceptance of the offer was missed. Language choice and variations in volume when speaking each language, as added dimensions in recipient design, thus established monolingual participation frameworks. We argue that these findings reveal a different orientation to the robot as co-participant and question the extent to which robots are oriented to as social members in settings that mirror real-life contexts. Findings also raise design issues in the future development of robots.

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Keywords

human-robot interaction, conversation analysis, monolingual participation framework, Multilingualism

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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