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Financial Internet Quarterly
Article . 2025 . Peer-reviewed
License: CC BY NC ND
Data sources: Crossref
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Financial Internet Quarterly
Article . 2025
Data sources: DOAJ
EconStor
Article . 2025
License: CC BY NC ND
Data sources: EconStor
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Gender and spoken language use in consumer finance

Authors: Andrzej Cwynar; Robert Porzak; Paweł Nowak; Magdalena Cwynar;

Gender and spoken language use in consumer finance

Abstract

Abstract Finance is still stereotypically perceived as a male domain, and social group divisions have linguistic consequences. This study examines whether language use in consumer finance exhibits gendered characteristics by identifying linguistic patterns used by non-expert women and men in this domain. To this end, we analyzed a corpus of spoken language collected through focus group interviews with 36 consumers of both genders, representing a full socio-demographic cross-section. The linguistic analysis was conducted using the Quanteda package in R, as well as tools from generative grammar, textology, ethnolinguistics, and cognitive linguistics. Additionally, respondents’ statements were categorized into speech acts: assertions, directives, commissives, expressives, and constatives. Our findings indicate that while gender differences in language use are subtle, they are nonetheless distinct. Women’s language tends to be more colloquial, descriptive, relational, figurative, and experience-oriented, often carrying greater emotional load. In contrast, men’s language is more professional (or stylized as such), argumentative, factual, and informational, emphasizing a sense of expertise, agency, and self-efficacy. These findings contribute to a deeper understanding of gendered communication patterns in financial discourse.

Keywords

consumer finance, J16, language, j16, ddc:330, Gender, Consumer Finance, G5, g5, Polish, Z13, z13, HG1-9999, gender, polish, Finance, Language

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
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