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An Integrative Perspective on Algorithm Aversion and Appreciation in Decision-Making

Authors: Jussupow, Ekaterina; Benbasat, Izak; Heinzl, Armin;

An Integrative Perspective on Algorithm Aversion and Appreciation in Decision-Making

Abstract

People have conflicting responses for support from algorithms or humans in decision-making. On the one hand, they fail to benefit from algorithms due to algorithm aversion, as they reject decisions provided by algorithms more frequently than those made by humans. On the other hand, many prefer algorithmic over human advice, an effect of algorithm appreciation. However, currently, we lack a shared understanding of these constructs’ meaning and measurements, resulting in a lack of theoretical integration of empirical findings. Thus, in this research note, we conceptualize algorithm aversion as the preference for humans over algorithms in decision-making and analyze approaches in current research to measure this preference. First, we outline the implications of focusing on a specific understanding of algorithms as computational procedures or as embedded in material or nonmaterial objects. Then, we classify four decision configurations that distinguish individuals’ evaluations of algorithms, human advisors, their own judgments, or combinations of these. Consequently, we develop a classification scheme that provides guidance for future research to develop more specific hypotheses on the direction of preferences (aversion vs. appreciation) and the effect of moderators.

Country
Germany
Keywords

330

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
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    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
4
Top 10%
Average
Average
hybrid