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Learning Accurate Business Process Simulation Models from Event Logs via Automated Process Discovery and Deep Learning

تعلم نماذج محاكاة عملية الأعمال الدقيقة من سجلات الأحداث من خلال الاكتشاف الآلي للعمليات والتعلم العميق
Authors: Manuel Camargo; Marlon Dumas; Oscar González-Rojas;

Learning Accurate Business Process Simulation Models from Event Logs via Automated Process Discovery and Deep Learning

Abstract

AbstractBusiness process simulation is a well-known approach to estimate the impact of changes to a process with respect to time and cost measures – a practice known as what-if process analysis. The usefulness of such estimations hinges on the accuracy of the underlying simulation model. Data-Driven Simulation (DDS) methods leverage process mining techniques to learn process simulation models from event logs. Empirical studies have shown that, while DDS models adequately capture the observed sequences of activities and their frequencies, they fail to accurately capture the temporal dynamics of real-life processes. In contrast, generative Deep Learning (DL) models are better able to capture such temporal dynamics. The drawback of DL models is that users cannot alter them for what-if analysis due to their black-box nature. This paper presents a hybrid approach to learn process simulation models from event logs wherein a (stochastic) process model is extracted via DDS techniques, and then combined with a DL model to generate timestamped event sequences. An experimental evaluation shows that the resulting hybrid simulation models match the temporal accuracy of pure DL models, while partially retaining the what-if analysis capability of DDS approaches.

Keywords

FOS: Computer and information sciences, Data Quality Assessment and Improvement, Optimization Techniques in Simulation Modeling, Artificial intelligence, Business process modeling, Computer Science - Artificial Intelligence, Generative grammar, Business process discovery, Social Sciences, Business, Management and Accounting, Management Science and Operations Research, Process Models, Leverage (statistics), Quantum mechanics, Work in process, Management Information Systems, Decision Sciences, Computer Science - Software Engineering, Engineering, Machine learning, Process mining, Event (particle physics), Data mining, Discrete-Event Simulation, Physics, Workflow Mining and Business Process Management, Computer science, Business process, Process (computing), Software Engineering (cs.SE), Predictive Process Monitoring, Operating system, Artificial Intelligence (cs.AI), Operations management, Modeling and Simulation, Semantic Business Process Management, Process modeling, Generative model

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    popularity
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    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
23
Top 10%
Top 10%
Top 10%
Green
hybrid