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The Influence of Competence and Social Support on Organizational Citizenship Behavior (OCB) Mediated by Organizational Culture at the Directorate General of Corrections

Authors: Miftahus Surur Ramadhan; Yudi Nur Supriadi;

The Influence of Competence and Social Support on Organizational Citizenship Behavior (OCB) Mediated by Organizational Culture at the Directorate General of Corrections

Abstract

Human Resource Management (HRM) plays a central role in shaping employee behavior, including Organizational Citizenship Behavior (OCB). Demonstrating high loyalty and commitment to the organization is a trait expected by all superiors or leaders. Based on initial observations and a brief preliminary survey conducted by the researcher, many employees frequently complain, lack motivation, and show indifference toward their work environment and duties at the Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia. This study aims to analyze the influence of competence and social support on Organizational Citizenship Behavior (OCB), with organizational culture as a mediating factor. The study sample consists of 219 employees from the Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia, collected through questionnaires and analyzed using a quantitative method with descriptive data analysis techniques utilizing SmartPLS version 3. The findings of this study indicate that competence, social support, and organizational culture significantly influence OCB. Competence and social support also have an impact on organizational culture. Furthermore, organizational culture effectively mediates the relationship between competence, social support, and OCB at the Directorate General of Corrections.

Keywords

Economics as a science, BP1-253, Islam, HB71-74, Organizational Citizenship Behavior (OCB), Competence, Social Support, Organizational Culture

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold