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Influential Factors of E-trust in E-tourism

Authors: Mir Ali Seyed Naghavi; Ghadire Shakiba Jamal Abad;

Influential Factors of E-trust in E-tourism

Abstract

Tourism industry has a special status of commerce and economic planning in today's world and has decisive role in national income. Also e-business has penetrated as a requirement in different parts of the world trade and is known as a key factor in determining business goals. Therefore, accurate and consistent development of e-tourism can bring prosperity of any country's economic infrastructure as one of the important tools in today's world economic recovery. The purpose of this study is to provide a conceptual model to identify factors influencing the creation of trust in the electronic tourism. The model presented, based on the theoretical principles of the research, splits e-trust process into three steps. The survey research has been done by using a questionnaire on a sample size of 131 and the population who have done travel things like hotel reservation, booking and buying tickets and gaining information about travel destinations in electronic form. Then the research model was fitted by LISREL software and hypothesis of research were examined and finally e-satisfaction, reputation and e-quality were identified as indicators of e-trust.

Keywords

e-tourism, Management of special enterprises, e-quality, e-satisfaction, Management. Industrial management, HD62.2-62.8, HD28-70, e-trust

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold