Medical consumable orders are characterized by diverse product types, small batch sizes, frequent orders, and high customization requirements, often leading to inefficient workshop scheduling and difficulties in meeting multiple production constraints. To address these challenges, this study proposes a bi-level optimization model for order splitting and reorganization considering multi-dimensional and multi-scale characteristics. The multi-dimensional characteristics encompass materials, processes, equipment, and work efficiency, while the multi-scale aspects involve finished products, components, assemblies, and parts. At the upper level, the model optimizes order task splitting by refining splitting strategies and preprocessing constraints to generate high-quality input for the reorganization phase. The lower level optimizes sub-task prioritization, batch sizes, and resource scheduling to develop a production plan that balances cost and efficiency. Subsequently, to solve this bi-level optimization problem, a hybrid bi-objective optimization algorithm is designed, integrating a collaborative iterative strategy to enhance solution efficiency and quality. Finally, a case study and comparative experiments validate the practicality and effectiveness of the proposed model and algorithm.