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Electronic Sumy State University Institutional Repository
Doctoral thesis . 2013
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Етапи оцінки якості логістичного сервісу

descriptionPublicationkeyboard_double_arrow_right Doctoral thesis , Thesis 01 Jan 2013 Ukrainian Publisher:Сумський державний університет
Authors: Haidabrus, Nataliia Vitaliivna;

Етапи оцінки якості логістичного сервісу

Abstract

Обираючи постачальника, споживач бере до уваги його можливості в області логістичного сервісу. Однак розширення асортименту послуг та їх якості пов’язане зі збільшенням вкладень та експлуатаційних витрат. Таким чином, виникає проблема визначення оптимального та прийнятного рівня якості пропонованого логістичного сервісу. Дану проблему необхідно вирішувати за допомогою поетапної оцінки якості логістичних послуг. При цитуванні документа, використовуйте посилання http://essuir.sumdu.edu.ua/handle/123456789/30718

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Keywords

сервисная логистика, logistics service, якість послуг, качество услуг, quality of service, сервісна логістика, 941, 993

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    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green