"<< Background >>In Europe, the dematerialization of public services and the digitization of daily life and of the economic and social environment, accelerated by the COVID 19 pandemic, have highlighted the urgency of training social workers to support people who are ""distant"" from the digital society.The dematerialization of administrative procedures, which is accompanied by the closure of physical reception counters for users, adresses new challenges for social action, increasing the risks of a breakdown in access to rights (Defender of Rights, 2019). In this context, social workers are faced with new challenges and missions. New publics who were previously autonomous in their approach are turning to them because they are having difficulty with the digital interfaces of administrations and market services. The evolution of the missions of social workers, e.g. support for online procedures for the public, has been done largely ""without a professional qualification"" and ""without training"", which leads to a ""confusion"" and a ""lack of self-confidence"" among professionals (Mazet and Sorin, 2019). Indeed, many social workers, themselves, experience difficulties in appropriating digital tools with rapidly evolving interfaces.Our project aims to ensure that social work professionals and students acquire sufficient digital agility (increased capacity in digital uses and tools) to accompany social action audiences in a digital divide situation. These (future) professionals work, or are in the process of working, in the field of social work in the social economy, the public sector and the private sector. Exposed to a public in need of digital support, students and professionals in social work need to develop solid digital skills. But they also need to develop reflective skills specific to their field of action, social work.The project also aims at developing the skills of students and professionals through different learning devices designed and developed from the field. Until now, strategies to improve the digital skills of social workers have been based on personal and/or organizational initiatives and have mainly provided ""case by case"" responses. The effects of these strategies appear to be limited: a broader framework is needed to encompass the support of vulnerable people in the complexity of the digital and dematerialized environment of today's society. The project's impetus towards social work professions with specific learning systems is aimed at the quality of support for vulnerable and digitally (and socially, even ""societally"") excluded people.As part of a European approach to fight against social inequalities and to develop digital literacy, the proposed project provides practical reflections and training actions to raise awareness of this issue among social work professionals. In summary, it proposes :- To take stock of the training needs in the project countries by diagnosing the digital agility of social work students and professionals through the production of a digital agility index,- To identify the specific needs of professionals to train them and reduce the digital vulnerability of beneficiaries,- To model learning systems that meet the needs of professionals on functional, ethical and legal aspects so as to fight against inequalities resulting from the different digital fractures experienced by the people supported,- Tools and practical guides that can be transferred to Europe for use by professionals.<< Objectives >>The general objective of the project is to train social workers in the mastery of digital uses, in order to allow the persons accompanied to seize them and to be autonomous. It aims primarily at digital transformation and inclusion.The objectives of the project are intrinsically linked to the issues raised by the digital transition, particularly in terms of developing digital skills. By proposing to train social workers (professionals and students) in digital social mediation, the project does not only aim to impact professionals in training in partner institutions, it also aims at a wide recognition of the ""role"" of digital mediator among all professionals and trainers in Social Work at the European level. If the professional and pedagogical cultures are different from one European country to another, the challenges of the digital transition are common, and manifest themselves through shared issues that can be addressed collectively. Recognizing digital mediation as a cross-cutting role in the fields of social intervention allows to accredit and spread digital agility throughout society.Moreover, the training of social workers in digital uses and tools is inextricably linked to the degree of inclusion and digital autonomy of the populations they meet. While the fight against social exclusion currently involves digital support, training social workers in digital skills is a major challenge both for the profession and for the beneficiaries. Social workers are real interfaces between citizens and the activation, promotion and enhancement of their social rights. It is therefore through this ""pivotal"" function with vulnerable populations that they can become actors in the transmission of digital skills and participate in the fight against e-exclusion and the digital divide.By supporting digital skills and contributing to innovation in higher education and the training of social intervention professionals, the project aims to produce concrete, rights-free and transferable results.From the above-mentioned observations, we retain two major needs at the origin of our objectives:- Identify the people concerned by digital exclusion and accompany them towards the development of digital skills, to promote their inclusion in society and reduce social inequalities.- To train social workers in Digital Social Mediation, because they are in the front line of this digital empowerment of citizens.Several target audiences are therefore directly concerned (social workers) or indirectly (people in a situation of digital exclusion and/or accompanied by social workers).The partners are facing similar challenges regarding dematerialization and its effects on the populations accompanied by social workers. The project will develop synergies, share experiences and find digital solutions to face the problems encountered.In its operational objectives, it will contribute to the fight against social inequalities and the digital divide observed throughout Europe.Finally, through the production of transnational training contents, it will offer wider perspectives to the learners (exchanges, tools...) through the knowledge of policies and practices related to social digital mediation at the European level.<< Implementation >>The envisaged activities are directly linked to the European priorities of supporting digital capacities and innovation in higher education and training of social work professionals. All partners will participate in all project activities with varying degrees of involvement depending on the partners and the activities. Each activity will be led by a partner, assisted by a co-leader if necessary, ensuring a balanced distribution of responsibilities.The transnational activities, whose details are given in the other fields of the form, will be punctuated by virtual meetings organized by the coordinator and that intend to prepare and inform the partners on the action plan of each activity, in order to take collectively the decisions and arbitrations necessary for their good implementation. The transnational meetings will be the highlights of these activities during the project: they allow the partners to be aware of their level of progress, to agree on the steps to follow, to control their good progress and the coherence with the project objectives. These meetings have been planned for their regularity (every 8 months) to encourage the participation of all partners and their cohesion with a meeting organized in each of the countries involved in the project.Activities for the production of results. The project foresees the production of 3 results to which are linked 4 training activities and 10 dissemination events (2 in each of the 5 partner countries). These results are linked with the general objective of the project and are divided into operational objectives: to produce knowledge on the digital divide and the needs for digital social support at a European scale, to deploy practical and reflective tools on these issues for students and professionals in social work, and to develop training content on digital social mediation accessible to all and in distance.Dissemination and promotion activities aim to publicize the project at transnational and local level: design of a visual identity for the project, drafting of promotional documents, creation of the project's website and pages dedicated to its news on social networks and partners' pages and websites, regular publications of the project's news on partners' social networks, creation of a newsletter, creation of an LMS platform dedicated to the results 3, networking to intensify existing collaborations and establish new ones. Partners will be encouraged to participate in different events to increase their capacity to mobilize around social digital mediation.Local communication activities will be implemented by all partners at the scale of their usual intervention framework.The dissemination activities of the project results will aim at making potential users aware of the interest of the results produced so that they can seize them: 10 dissemination events (2 per partner country) at mid-term and at the end of the project; in the field of research (social work/digital/social sciences) a communication and/or scientific publication on results 1 and 2; in the field of social work training, a dissemination and availability of the three results.All the partners agree on the central aspect of the dissemination of the results from the conception of the project objectives. Its ambition and objectives can only be realized if they are widely disseminated beyond the partnership. The production of the results in French and English, and their translation into Greek and Romanian, favors a wide dissemination both on the Internet and in the fields of education and research.<< Results >>The results are in line with the general objective of the project – that is divided into operational objectives: to produce knowledge on the digital divide and the level of digital agility of social work students and professionals on a European scale, to deploy practical and reflective tools on these issues for social work students and professionals, and to forge a training content for digital social mediation accessible to all and in distance. Each result will serve as a support for the production of the following one, in coherence with the general objective of the project, which is to provide learning answers through devices designed and developed around the issues of digital uses in social work.R1 - The state of play: the objective is to grasp the reality of digital divides (legislative framework, needs, tools and existing approaches) by proposing an overview of each partner country representing the West, East and South of Europe, the construction of a digital agility index for social workers, and European recommendations for authorities and professionals for access to digital that fights against social inequalities and the social divide. The planned survey will make it possible to collect and produce objective data allowing the diagnosis of the digital agility of social workers in initial and continuing education. If the construction of the indicator will initially serve as a transnational diagnostic step in the project, this index can be reused after the project by any institution that wishes to re-appropriate it (in initial and continuing education) in order to prepare learners to evaluate their level of agility. The training institutes will then be able to support in a targeted way their digital learning with regard to specific questions from their professional field.R2 - The Social Digital Mediation tool guide: developed from the results of the study carried out for the inventory, in concomitance with the work undertaken on the third result (below). This guide will be based on concrete situations form the field, ""problem situations"", compiled from feedback from practicing professionals and social work students. The aim is to follow a bottom-up construction logic, as close as possible to the situations experienced by social workers, in order to facilitate their appropriation. Moreover, based on the assumption that the top-down ""expert teaching the uninitiated"" scheme is not sufficient for the dissemination and appropriation of practices aimed at promoting digital agility, the guide is designed as a tool for developing peer-to-peer learning.R3 - Pack of e-learning training modules on social digital mediation: the objective is to develop thematic training content on the issues and practices of social digital mediation for students and social work professionals. Different digital learning devices will be mobilized for the construction of these modules: training capsules, serious games, and any other device that will appear relevant at the end of the training activities related to this result."