"The partner organizations wish to unite their efforts to conduct a project inspired by models of collaborative action research in order to allow the know how relating to responsible practices in the management of social organizations to emerge in Europe, share them and disseminate them widely in the professional field.The main structural axes of practices at work are :• The mobilization of local, national and Europeen resources in the construction of business and service strategies (logical local development and planning)• Participatory management practices of social action , involving professionals, volunteers , users and partners (logical empowerment and cooperative model )• The integration of social and environmental responsibility in managerial practices in the sector ( logical consistency and congruence between practices and goals / objectives and means )• The modeling of "" social management "" as a distinct pattern of other managerial field (private, public) and open to contemporary contributions of management science• The assertion of an ethical act in social management that can result in practices and references identified and associated toolsThe main objectives of this project are:• Identify, conceptualize and formalize the positive management practices social work in partner countries• Mapping the issues and management needs of social action in different countries ( current constraint systems )• Encourage sharing and meeting management practitioners of social action in the three countries for the sake of sharing and enrichment• Disseminate through highlights ( seminars , workshops ) of appropriate educational tools and open access (e- management handbook free download , MOOC website or resource training ) and in academic training practices and identified and pooled• Participate in the emergence and consolidation of a European model of management of social organizationsAbout 40 directors will be the fied group of the project, and the seminar will mobilize about 60 stakeholders, and the study days and symposium about 200This project will involve therefore the following conditions:• Conducting a survey in each country on managerial practices in the social and medico -social institutions, mobilized models and challenges• networking of professionals in each country and leaders of social actors to model field practices and consider appropriate and responsible practices through action research days (5 days in the court of the first year of the project in each countries). These professionals will be mobilized by the project partners in their network• The organization of three (3) one-week seminars in France , Luxembourg and Romania for participants from the three countries involved to meet in a dynamic and co- construct knowledge (training actions )• The organization of two study days in France to be contributory to the French production and will be open to participants from Luxembourg and Romania• The production of educational tools Released: MOOC or resource website and E- manual free download from the results of research and seminars• The organization of a symposium at the end of the project in France to broadcast and comparison of results with the actors in the social and academicThese tools will be mobilized in three key steps:• Step 1 September to January 2014 Status and collection practices : a questionnaire broadcasted in each country and a day's work with actors directors or officers of field social field survey will identify the key issues and map the current practices social management• Step 2 January 2015 to April 2016 Pooling and formalization Through days of action research with participants and seminars , participants will be encouraged to share their experiences, share and formalize feeding at the same time future dissemination tools• Step 3 April to August 2016 the distribution of the manual , the MOOC and conducting a conference will widely disseminate the contributions of action research and training actions"

"<< Background >>In Europe, the dematerialization of public services and the digitization of daily life and of the economic and social environment, accelerated by the COVID 19 pandemic, have highlighted the urgency of training social workers to support people who are ""distant"" from the digital society.The dematerialization of administrative procedures, which is accompanied by the closure of physical reception counters for users, adresses new challenges for social action, increasing the risks of a breakdown in access to rights (Defender of Rights, 2019). In this context, social workers are faced with new challenges and missions. New publics who were previously autonomous in their approach are turning to them because they are having difficulty with the digital interfaces of administrations and market services. The evolution of the missions of social workers, e.g. support for online procedures for the public, has been done largely ""without a professional qualification"" and ""without training"", which leads to a ""confusion"" and a ""lack of self-confidence"" among professionals (Mazet and Sorin, 2019). Indeed, many social workers, themselves, experience difficulties in appropriating digital tools with rapidly evolving interfaces.Our project aims to ensure that social work professionals and students acquire sufficient digital agility (increased capacity in digital uses and tools) to accompany social action audiences in a digital divide situation. These (future) professionals work, or are in the process of working, in the field of social work in the social economy, the public sector and the private sector. Exposed to a public in need of digital support, students and professionals in social work need to develop solid digital skills. But they also need to develop reflective skills specific to their field of action, social work.The project also aims at developing the skills of students and professionals through different learning devices designed and developed from the field. Until now, strategies to improve the digital skills of social workers have been based on personal and/or organizational initiatives and have mainly provided ""case by case"" responses. The effects of these strategies appear to be limited: a broader framework is needed to encompass the support of vulnerable people in the complexity of the digital and dematerialized environment of today's society. The project's impetus towards social work professions with specific learning systems is aimed at the quality of support for vulnerable and digitally (and socially, even ""societally"") excluded people.As part of a European approach to fight against social inequalities and to develop digital literacy, the proposed project provides practical reflections and training actions to raise awareness of this issue among social work professionals. In summary, it proposes :- To take stock of the training needs in the project countries by diagnosing the digital agility of social work students and professionals through the production of a digital agility index,- To identify the specific needs of professionals to train them and reduce the digital vulnerability of beneficiaries,- To model learning systems that meet the needs of professionals on functional, ethical and legal aspects so as to fight against inequalities resulting from the different digital fractures experienced by the people supported,- Tools and practical guides that can be transferred to Europe for use by professionals.<< Objectives >>The general objective of the project is to train social workers in the mastery of digital uses, in order to allow the persons accompanied to seize them and to be autonomous. It aims primarily at digital transformation and inclusion.The objectives of the project are intrinsically linked to the issues raised by the digital transition, particularly in terms of developing digital skills. By proposing to train social workers (professionals and students) in digital social mediation, the project does not only aim to impact professionals in training in partner institutions, it also aims at a wide recognition of the ""role"" of digital mediator among all professionals and trainers in Social Work at the European level. If the professional and pedagogical cultures are different from one European country to another, the challenges of the digital transition are common, and manifest themselves through shared issues that can be addressed collectively. Recognizing digital mediation as a cross-cutting role in the fields of social intervention allows to accredit and spread digital agility throughout society.Moreover, the training of social workers in digital uses and tools is inextricably linked to the degree of inclusion and digital autonomy of the populations they meet. While the fight against social exclusion currently involves digital support, training social workers in digital skills is a major challenge both for the profession and for the beneficiaries. Social workers are real interfaces between citizens and the activation, promotion and enhancement of their social rights. It is therefore through this ""pivotal"" function with vulnerable populations that they can become actors in the transmission of digital skills and participate in the fight against e-exclusion and the digital divide.By supporting digital skills and contributing to innovation in higher education and the training of social intervention professionals, the project aims to produce concrete, rights-free and transferable results.From the above-mentioned observations, we retain two major needs at the origin of our objectives:- Identify the people concerned by digital exclusion and accompany them towards the development of digital skills, to promote their inclusion in society and reduce social inequalities.- To train social workers in Digital Social Mediation, because they are in the front line of this digital empowerment of citizens.Several target audiences are therefore directly concerned (social workers) or indirectly (people in a situation of digital exclusion and/or accompanied by social workers).The partners are facing similar challenges regarding dematerialization and its effects on the populations accompanied by social workers. The project will develop synergies, share experiences and find digital solutions to face the problems encountered.In its operational objectives, it will contribute to the fight against social inequalities and the digital divide observed throughout Europe.Finally, through the production of transnational training contents, it will offer wider perspectives to the learners (exchanges, tools...) through the knowledge of policies and practices related to social digital mediation at the European level.<< Implementation >>The envisaged activities are directly linked to the European priorities of supporting digital capacities and innovation in higher education and training of social work professionals. All partners will participate in all project activities with varying degrees of involvement depending on the partners and the activities. Each activity will be led by a partner, assisted by a co-leader if necessary, ensuring a balanced distribution of responsibilities.The transnational activities, whose details are given in the other fields of the form, will be punctuated by virtual meetings organized by the coordinator and that intend to prepare and inform the partners on the action plan of each activity, in order to take collectively the decisions and arbitrations necessary for their good implementation. The transnational meetings will be the highlights of these activities during the project: they allow the partners to be aware of their level of progress, to agree on the steps to follow, to control their good progress and the coherence with the project objectives. These meetings have been planned for their regularity (every 8 months) to encourage the participation of all partners and their cohesion with a meeting organized in each of the countries involved in the project.Activities for the production of results. The project foresees the production of 3 results to which are linked 4 training activities and 10 dissemination events (2 in each of the 5 partner countries). These results are linked with the general objective of the project and are divided into operational objectives: to produce knowledge on the digital divide and the needs for digital social support at a European scale, to deploy practical and reflective tools on these issues for students and professionals in social work, and to develop training content on digital social mediation accessible to all and in distance.Dissemination and promotion activities aim to publicize the project at transnational and local level: design of a visual identity for the project, drafting of promotional documents, creation of the project's website and pages dedicated to its news on social networks and partners' pages and websites, regular publications of the project's news on partners' social networks, creation of a newsletter, creation of an LMS platform dedicated to the results 3, networking to intensify existing collaborations and establish new ones. Partners will be encouraged to participate in different events to increase their capacity to mobilize around social digital mediation.Local communication activities will be implemented by all partners at the scale of their usual intervention framework.The dissemination activities of the project results will aim at making potential users aware of the interest of the results produced so that they can seize them: 10 dissemination events (2 per partner country) at mid-term and at the end of the project; in the field of research (social work/digital/social sciences) a communication and/or scientific publication on results 1 and 2; in the field of social work training, a dissemination and availability of the three results.All the partners agree on the central aspect of the dissemination of the results from the conception of the project objectives. Its ambition and objectives can only be realized if they are widely disseminated beyond the partnership. The production of the results in French and English, and their translation into Greek and Romanian, favors a wide dissemination both on the Internet and in the fields of education and research.<< Results >>The results are in line with the general objective of the project – that is divided into operational objectives: to produce knowledge on the digital divide and the level of digital agility of social work students and professionals on a European scale, to deploy practical and reflective tools on these issues for social work students and professionals, and to forge a training content for digital social mediation accessible to all and in distance. Each result will serve as a support for the production of the following one, in coherence with the general objective of the project, which is to provide learning answers through devices designed and developed around the issues of digital uses in social work.R1 - The state of play: the objective is to grasp the reality of digital divides (legislative framework, needs, tools and existing approaches) by proposing an overview of each partner country representing the West, East and South of Europe, the construction of a digital agility index for social workers, and European recommendations for authorities and professionals for access to digital that fights against social inequalities and the social divide. The planned survey will make it possible to collect and produce objective data allowing the diagnosis of the digital agility of social workers in initial and continuing education. If the construction of the indicator will initially serve as a transnational diagnostic step in the project, this index can be reused after the project by any institution that wishes to re-appropriate it (in initial and continuing education) in order to prepare learners to evaluate their level of agility. The training institutes will then be able to support in a targeted way their digital learning with regard to specific questions from their professional field.R2 - The Social Digital Mediation tool guide: developed from the results of the study carried out for the inventory, in concomitance with the work undertaken on the third result (below). This guide will be based on concrete situations form the field, ""problem situations"", compiled from feedback from practicing professionals and social work students. The aim is to follow a bottom-up construction logic, as close as possible to the situations experienced by social workers, in order to facilitate their appropriation. Moreover, based on the assumption that the top-down ""expert teaching the uninitiated"" scheme is not sufficient for the dissemination and appropriation of practices aimed at promoting digital agility, the guide is designed as a tool for developing peer-to-peer learning.R3 - Pack of e-learning training modules on social digital mediation: the objective is to develop thematic training content on the issues and practices of social digital mediation for students and social work professionals. Different digital learning devices will be mobilized for the construction of these modules: training capsules, serious games, and any other device that will appear relevant at the end of the training activities related to this result."

M4M is focused on fostering the inclusion of asylum seekers in their host society by using the Buddy System.Trying to settle in an unknown country might prove challenging when facing language barriers, social norms differences or educational gaps preventing access to employment. It has been established that migrants face an unequal access to the society, the city and its services. As they might be seen as a burden that needs to be sorted out and taken apart of the society, they face space relegation, insecurity (J. Le Bars, 2018), marginalization (F. Torres Pérez and M. Monsell Liern, 2018) or even violence (M.Brault, H. Daccord, J. Lenouvel, 2018) that can lead to isolation and a failure in integration. When it is claimed that it is the responsibility of the States to create and implement integration policies in order to allow the migrants’ economic potential and societal participation, it must be acknowledged that both asylum seekers and host communities also have to be engaged.When it comes to simple acts leading to autonomy such as how to get around the city in public transportation, where to find public services, to get advice on how to get/do well in a job interview, how to get an internet contract, etc. a hand from a community volunteer is the best fit for the job. M4M is focused on fostering the inclusion of newly-arrived migrants in their host society. As it is stated in the 2016 EU Action Plan on the integration of third-country nationals: “Developing welcoming, diverse and inclusive societies is a process that needs the engagement both of the third country nationals and of the receiving society.” Experience shows that it would have benefits on both sides. For newly-arrived migrants, it would help fostering the feeling of being part of the community and the participation in the hosting society. For the host communities, it would help building a welcoming society, increase acceptance and a better integration of migrants in the work force, which is a core EU priority defined in the Europe 2020 Strategy.This project intent is to promote the inclusion of migrants in their host communities by facilitating their empowerment and by creating links and sustainable contacts between refugee associations, social services, local administrations and volunteer associations. The project targets newly-arrived migrants in the process of settling in a new host country and Integration Services Professionals.As “the innovative use of technology, social media and the internet needs to be harnessed at all stages of the integration process” (EU Action Plan on the integration of third-country nationals, 2016), the project aims to create a course curricula including e-learning capsules available for Integration Services Professionals, educational staff, community mentors, volunteers who work on newly-arrived migrants' integration.

"YARIM partners shared a common observation :A need for comprehensive training for European youth workers comprehensive:•Religion is very little touched upon in social workers courses. These themes do not appear in the training curricula and can generate discomfort and tension among students/ mature students. •Religion is too often considered to be part of the private or intimate sphere, which leads to a certain reluctance to discussing this theme in the framework of formal curriculum or professional life.•The rise of religious radicalism and political movements of far left and far right cause an increase in suspicion and mistrust, which can induce withdrawal•In France, secularism is often misunderstood and interpreted as a limitation, even a ban on the expression of the religions.A need for adequate tools that can be mobilized by youth workers in response to a change in the profile of the Youth. They observe:•An increasing distrust of young people vis-à-vis institutions and state representatives• A religious extremism, and the use of violence•Increasing invisibility of youth who take refuge behind their screens or in groups where they undergo embroilment•A strong sensitivity of youth to conspiracy theories and messages of propaganda or recruitment, often linked to a high level of frustration, mixed with stigmatization and suspicion• Identity uncertainties, even a deep identity malaise in some young individuals•Barriers to civic participation linked with difficulties in verbalisation and argumentation.A need to promote experiences in order for youth workers to dare interconvictional dialogue with youth. To support professional in their guidance towards a democratic process, open to acceptance of others and diversity. YARIM led the design of three innovative intellectual productions. 1- A training module promoting the development of youth workers' skills in the management of religious facts and in the development of preventive actions for young people facing the risks of religious radicalization2- A toolbox to promote protective factors against the risks of violent radicalisation among young people3- A guide to promote inter-convinctional meetings.The tools proposed by YARIM are modular and scalable.The training module can be completed by other units, other activities can be added to the toolbox and other good practice can complete the guide. These productions enable: •Young people aged from 13 to 30 to develop protective factors against the risks of violent radicalisation•Schools of social work, facilitators and stakeholders in general to support the capacity building of youth workers in religious phenomena and generic prevention of violent radicalization. •Youth actors, professionals to enrich their methods of intervention with youth, in order to recreate the conditions for a positive dialogue (especially on religious issues), to develop protective factors to the risks of radicalization•Public authorities, politicians, association leaders to better understand these issues to lead strategies to increase the competence of youth workers, support to the public policies to promote Youth civic participation in an inclusive society.Communication throughout the project and dissemination during national and transnational conferences was intended to spread the three intellectual activities to a large number of organisations, authorities and professionals, while advocating for youth. We want to show that the radical propensity of youth is inherent to this age and that we have a common responsibility to foster the ""grip"" of these young people on civic commitments, in line with democratic values.Each partner organizes activities in its respective networks to promote YARIM's productions (conferences, tools, workshops, integration of tools into training programs and professional training). The productions are freely accessible on the open educational resource: http://yarimproject.eu/oer/ and Portal Erasmus +Annexe n°2 : rapport final et plaidoyer en anglais"