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Agentic Explainability at Scale: Between Corporate Fears and XAI Needs

Authors: Yomna Elsayed; Cecily Jones;

Agentic Explainability at Scale: Between Corporate Fears and XAI Needs

Abstract

As companies enter the race for agentic AI adoption, fears surface around agentic autonomy and its subsequent risks. These fears compound as companies scale their agentic AI adoption with low-code applications, without a comparable scaling in their governance processes and expertise resulting in a phenomenon known as "Agent Sprawl". While shadow AI tools can help with agentic discovery and identification, few observability tools offer insights into the agents' configuration and settings or the decision-making process during agent-to-agent communication and orchestration. This paper explores AI governance professionals' concerns in enterprise settings, while offering design-time and runtime explainability techniques as suggested by AI governance experts for addressing those fears. Finally, we provide a preliminary prototype of an Agentic AI Card that can help companies feel at ease deploying agents at scale.

Proceedings of the CHI 2026 Workshop on Human-Centered Explainable AI (HCXAI); April 13–17, 2026; Barcelona, Spain.

Keywords

Human-Computer Interaction, FOS: Computer and information sciences, Agent Sprawl, Artificial Intelligence (cs.AI), Artificial Intelligence, Enterprise AI governance, Multi-agent systems, Agentic Accountability, Human-Computer Interaction (cs.HC)

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average