publication . Other literature type . 2011

Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)

Angelova, Biljana; Zekiri, Jusuf; Full Professor at Ss Cyril and Methodius University, Economic Institute, Prolet nr 1, Skopje-Macedonia; Assistant Professor at South East European University, Business and Economics Faculty, Ilindenska nn, Tetovo-Macedonia;
  • Published: 01 Jan 2011
  • Publisher: Human Resources Management Academic Research Society (HRMARS)
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