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Article . 2015 . Peer-reviewed
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SATISFAÇÃO E CONTINUIDADE DE USO EM UM AMBIENTE VIRTUAL DE APRENDIZAGEM

Authors: Pereira, Fernando Antonio de Melo; Ramos, Anatália Saraiva Martins; das Chagas, Márcio Marreiro;

SATISFAÇÃO E CONTINUIDADE DE USO EM UM AMBIENTE VIRTUAL DE APRENDIZAGEM

Abstract

ABSTRACTThis study seeks to investigate the influence of the constructs of Davis’s Technology Acceptance Model and the DeLone and McLean Information Systems Success Model in users’ satisfaction and in the consequent intention of continuing to use a virtual learning environment (VLE) in the context of e-learning services. The research was developed from a quantitative analytical approach, through an online survey on a sample of 192 students of an Administration course of a federal university in Brazilian Northeast – distance learning mode – which uses the Moodle VLE. The data analysis technique used the Structural Equation Analysis (ESA), operationalized by the maximum likelihood method in AMOS© Graphics software. The results showed that the perceived ease of use, the perceived usefulness and the information quality are satisfaction antecedents of the user with the e-learning service. Similarly, the satisfaction proved to be decisive in the intention of continuing to use the evaluated system. It was shown that the utility is stronger in determining satisfaction. All the hypotheses of the study were confirmed. Based on the results, we discuss the theoretical and practical implications of the structural model found by the search.

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Keywords

Ambiente Virtual de Aprendizagem, Technology Acceptance Model, Use Continuance Intention, Intenção de Continuidade de Uso, User Satisfaction, Satisfação do Usuário, Intención de Continuidad de Uso, Ambiente Virtual de Aprendizaje, Virtual Learning Environment, Moodle, Modelo de Aceptación de la Tecnología, Modelo de Aceitação da Tecnologia, Satisfacción del Usuario

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    4
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
4
Average
Average
Average
gold