Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Revista de Gestão em...arrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
Revista de Gestão em Sistemas de Saúde
Article . 2012 . Peer-reviewed
Data sources: Crossref
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
Revista de Gestão em Sistemas de Saúde
Article
License: CC BY NC SA
Data sources: UnpayWall
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
versions View all 2 versions
addClaim

O Composto de Marketing de Serviços Correlacionado à Aplicação do Conceito de Hotelaria Hospitalar

Authors: Assis, Evange Elias; Oliveira, Monica de Moraes;

O Composto de Marketing de Serviços Correlacionado à Aplicação do Conceito de Hotelaria Hospitalar

Abstract

O contexto demográfico e econômico brasileiro propiciou o aumento de clientes e consequentemente de profissionais de hospitais privados no Brasil. Estes, cada dia mais, buscam uma gestão eficiente, visando obter excelência nos serviços prestados e satisfação tanto dos clientes internos quanto dos colaboradores. Desta forma, este artigo tem como objetivo geral correlacionar os elementos do composto do marketing de serviços com os conceitos atuais da hotelaria hospitalar. Para atingir o objetivo proposto, a metodologia utilizada consistiu em uma pesquisa bibliográfica focada em alguns conceitos que abarcam as áreas de marketing de serviços e hotelaria hospitalar. Evidenciou-se no material estudado que, de forma ampla, o conceito e as práticas da hotelaria hospitalar refletem a aplicação das variáveis do composto do marketing de serviços, sobretudo as relativas a promoção, processos, ambiente físico e pessoas.DOI: 10.5585/rgss.v1i2.26

Keywords

Hotelaria Hospitalar, Marketing de Serviços, Serviços, Hospital.

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    2
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
gold