The main purpose of this deliverable is to define the SnR Governance model. In this first deliverable related to the Definition, evaluation and refinement of the S&R CM governance model, we will try to give the specification of the S&R Governance model including short description from CRISYS that SnR model is based upon. The vision of EU will be described in details and we will try to describe a common framework to assess the users’ needs and integrate the responses. Furthermore, we will present the Interoperability framework between emergency organizations with common, accepted and validated Standard Operating Procedures, that will promote more efficient, multinational and multi-organisational disaster response actions, and will be fully compatible with (i) the actual existing SOP within the organisations – end users included in the project, EU MS and International Organisations (ii) technological framework and (iii) interoperability concepts. Nine end – users from various EU countries have come together to describe their Standard Operating Procedures used in their countries and the results are well described in the following sections. The respective questionnaire has been answered, helping us to find out about the similarities and differences in the standard operating procedures from our end users.