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NFC Payments – Gaps Between User Perception and Reality

Authors: Santhana Kumar, Poornigha; Bechinie, Michael; Tscheligi, Manfred;

NFC Payments – Gaps Between User Perception and Reality

Abstract

Part 7: Mobility and Privacy; International audience; Point of Sale (POS) terminals are used in almost all retail shops for commercial transactions by a wide range of users. The recent wireless payment method, Near Field Communication (NFC) is focused in this study. We aimed to study the experience gained by the user at POS terminals on privacy and security scales, while using NFC payments. The study revealed that the users have different mental models about NFC which hinders the success of the system. The results also portrays that the user experience gained from NFC payment system can be further improved. We suggest that designing/modifying the NFC payment system based on user experience will improve the privacy and security related experience gained by the user.

Related Organizations
Subjects by Vocabulary

Microsoft Academic Graph classification: Point of sale Computer science business.industry media_common.quotation_subject Internet privacy Mental model User perception Payment system Payment computer.software_genre Near field communication User experience design Wireless business computer media_common

Keywords

User experience, NFC payment, User experience, Mental model, NFC payment, Mental model, [INFO]Computer Science [cs]

21 references, page 1 of 3

1. Leong, Lai-Ying, et al. "Predicting the determinants of the NFC-enabled mobile credit card acceptance: A neural networks approach." Expert Systems with Applications 40.14 (2013): 5604-5620.

2. Ok, Kerem, et al. "Current benefits and future directions of NFC services." Education and Management Technology (ICEMT), 2010 International Conference on. IEEE, 2010.

3. Pasquet, Marc, Joan Reynaud, and Christophe Rosenberger. "Secure payment with NFC mobile phone in the SmartTouch project." Collaborative Technologies and Systems, 2008. CTS 2008. International Symposium on. IEEE, 2008.

4. Massoth, Michael, and Thomas Bingel. "Performance of different mobile payment service concepts compared with a NFC-based solution." Internet and Web Applications and Services, 2009. ICIW'09. Fourth International Conference on. IEEE, 2009.

5. Coskun, Vedat, Busra Ozdenizci, and Kerem Ok. "A survey on near field communication (NFC) technology." Wireless personal communications 71.3 (2013): 2259-2294.

6. Geven, Arjan, et al. "Experiencing real-world interaction: results from a NFC user experience field trial." Proceedings of the 9th international conference on Human computer interaction with mobile devices and services. ACM, 2007.

7. Tomitsch, Martin, Thomas Grechenig, and Richard Schlögl. "Real-world tagging in the wild: On the usability and accessibility of NFC-based interactions." Workshop on Future Mobile Experiences: Next Generation Mobile Interaction and Contextualization, CoLocated with the Nordic Conference on Human-Computer Interaction, NordiCHI. 2008.

8. McCarthy, John, and Peter Wright. "Technology as experience." interactions 11.5 (2004): 42-43.

9. Garrett, Jesse James. Elements of user experience, the: user-centered design for the web and beyond. Pearson Education, 2010.

10. Shin, Seungjae, and Won-jun Lee. "The effects of technology readiness and technology acceptance on NFC mobile payment services in Korea." Journal of Applied Business Research 30.6 (2014): 1615.

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    popularity
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    Average
    influence
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    Average
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average