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ZENODO
Report . 2008
License: CC BY
Data sources: Datacite
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ZENODO
Report . 2008
License: CC BY
Data sources: Datacite
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Analisi delle prassi operative per l'erogazione dei servizi sociali in tre comuni della Regione Lazio (Analysis of operational practices for the provision of social services in three municipalities of the Lazio Region)

Authors: D'Andreta Mario;

Analisi delle prassi operative per l'erogazione dei servizi sociali in tre comuni della Regione Lazio (Analysis of operational practices for the provision of social services in three municipalities of the Lazio Region)

Abstract

This work describes the results of an organizational analysis carried out between 2007 and 2008 2007 within a broader project realized by the Lazio region, concerning the design of a training path for social workers operating in the public social services of the Lazio Region. The purpose of the analysis was to map and describe the processes which underlie the management of the services offered by the local social service units, with the aim of providing the necessary elements on which to base the content design of the training process. The inquiry was carried out through a first stage of interviews and focus group to a sample of social workers employed by the local social service units and the elaboration of the collected data, aimed at mapping the process flow of each service offered. A preliminary study on social services has been carried out, in order to elaborate the semi-structured interview used for the inquiry. The services were divided on the basis of the service user, into the following areas: young people, needy adults, old people, families, addiction, disabled people. The delivery processes of each service offered were examined in their different phases: request for assistance, study of each case for the evaluation of eligibility of the service requested, identification of the appropriate service to implement, organization of service delivery and administrative procedure, monitoring and evaluation of service delivery. Questo lavoro descrive i risultati di un’analisi organizzativa condotta tra il 2007 ed il 2008 nell’ambito di un più ampio progetto realizzato dalla Regione Lazio per la realizzazione di un progetto di formazione degli assistenti sociali operanti nei servizi sociali della Regione Lazio. L’indagine aveva l’obiettivo di mappare e descrivere i processi attraverso cui venivano gestiti i servizi offerti dai servizi sociali territoriali allo scopo di disporre di elementi in base a cui elaborare i contenuti del processo di formazione. Il lavoro è stato realizzato attraverso una prima fase di interviste e focus group con un campione di assistenti sociali responsabili dei servizi sociali e l’elaborazione dei dati cosi raccolti allo scopo di mappare per ciascun servizio il flusso del relativo processo. A questo scopo è stato realizzato uno studio preliminare sui servizi sociali, in base ai cui risultati è stato elaborato uno schema di intervista semi strutturata. I servizi sono stati suddivisi in base alle seguenti aree: minori e giovani, adulti in difficoltà, anziani, famiglia, dipendenze, disabilità. I processi relativi a ciascun servizio sono stati esaminati secondo le seguenti fasi: modalità di richiesta da parte dell’utenza, studio del caso da parte del servizio sociale per la verifica della sussistenza delle condizioni per accettare la richiesta ed attivare l’intervento, individuazione del servizio da attivare, organizzazione del servizio e avvio dell’iter amministrativo, monitoraggio e valutazione del servizio.

Keywords

Organizational analysis, interview, focus group, training design, social services, social worker, local social service units, service delivery, process mapping, young people, needy adults, old people, families, addiction, disabled people. Analisi organizzativa, intervista, focus group, progettazione formativa, servizi sociali, assistente sociale, servizi sociali comunali, erogazione del servizio, mappatura del processo, minori e giovani, adulti in difficoltà, anziani, famiglia, dipendenze, disabilità

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  • citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green