publication . Article . 2018

Safety And Security Measures Adopted By The Hotels And Their Impact On Customer Relationship Management

Abhishek Chauhan; Ankit Shukla; Pradeep Negi;
Open Access
  • Published: 31 Jan 2018
  • Publisher: Zenodo
Abstract
Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounters any security issue during their stay in the hotel, it leads to dissatisfaction of the guests resulting in Cognitive dissonance due to which the guests seeks other hotels a...
Subjects
ACM Computing Classification System: InformationSystems_GENERALComputingMilieux_MISCELLANEOUSGeneralLiterature_MISCELLANEOUSGeneralLiterature_INTRODUCTORYANDSURVEY
free text keywords: Customer Relationship; Cognitive Dissonance; Variety Seeking Consumer Behavior; Rapport; Profit Maximization; Guest Satisfaction., Customer Relationship; Cognitive Dissonance; Variety Seeking Consumer Behavior; Rapport; Profit Maximization; Guest Satisfaction., Marketing, Customer relationship management, business.industry, business
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Open Access
Zenodo
Article . 2018
Provider: Datacite
Open Access
ZENODO
Article . 2018
Provider: ZENODO
Open Access
Zenodo
Article . 2018
Provider: Datacite
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