publication . Conference object . Article . 2018

Human Computation to Enhance E-Service Consumption among Elderlies

Zabaleta, Koldo; López-de-Ipiña, Diego; Sanz, Enrique; Irizar-Arrieta, Ane; Cartelli, Vincenzo; Modica, Giuseppe; Tomarchio, Orazio;
Open Access English
  • Published: 18 Oct 2018
  • Country: Italy
Abstract
Smart Cities aim to increase citizens’ quality of life. Smart Government is a part of Smart Cities domain aiming to enhance the communication and interactions of citizens and companies with government. The SIMPATICO framework combines machine and human intelligence to simplify e-services i.e., web accessible apps to accomplish administrative procedures online, and thus enable a more widespread adoption of electronic procedures. This paper reviews the impact of instrumenting e-services, in Galicia region in Spain, with SIMPATICO features, e.g., text and workflow simplication, autocompletion of personal data and public procedure documentation and support through c...
Persistent Identifiers
Subjects
free text keywords: smart government, human computation, web technologies, piloting, accessibility, usability, smart government, human computation, web technologies, piloting, accessibility, usability, Knowledge management, business.industry, business, Smart government, Human computation, Documentation, Computer science, Elderly people, Government, Usability, Workflow, Human intelligence, lcsh:General Works, lcsh:A
Related Organizations
Funded by
EC| SIMPATICO
Project
SIMPATICO
SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies
  • Funder: European Commission (EC)
  • Project Code: 692819
  • Funding stream: H2020 | RIA
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