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Publication . Article . Conference object . 2013

Applying discrete event simulation to the design of a service delivery system in the aerospace industry: a case study

Filippo Visintin; Isabella Porcelli; Andrea Ghini;
Open Access
Published: 02 Mar 2013 Journal: IFAC Proceedings Volumes, volume 45, pages 1,678-1,683 (issn: 1474-6670, Copyright policy )
Publisher: Elsevier BV
Country: Italy
This paper presents the results of a simulation study concerned with the design of a service delivery system. In particular, it shows how discrete event simulation can be used at the point of signing a long-term service contract to assess whether a service delivery system will be able to comply with the contractual terms over time. This study also proposes a methodology based on the Monte Carlo simulation to estimate the service demand in a context where the installed base evolves dynamically over time. Such a methodology has been used to verify the discrete event simulation model. This research is based on real data from a leading global supplier of human to machine electronic controls operating in the aerospace industry. This supplier has recently signed a major contract for the provision of several devices and related services. These devices will be installed on aircrafts progressively entering service over the next seven years.
Subjects by Vocabulary

Microsoft Academic Graph classification: Discrete event simulation Key (cryptography) Engineering business.industry business Systems engineering Aerospace Service system Simulation Installed base Service (business) Service delivery framework Service-level agreement Context (language use) Service level requirement Industrial engineering


simulation; aerospace industry; service delivery systems; service level agreement, Artificial Intelligence, Industrial and Manufacturing Engineering, Software, simulation, aerospace industry, service delivery systems, service level agreement

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