publication . Article . 2021

The Explainable Business Process (XBP) - An Exploratory Research

Riham Alhomsi; Adriana Santarosa Vivacqua;
Open Access
  • Published: 19 Jan 2021 Journal: Revista de Informática Teórica e Aplicada, volume 28, pages 78-96 (issn: 0103-4308, eissn: 2175-2745, Copyright policy)
  • Publisher: Universidade Federal do Rio Grande do Sul
Abstract
<jats:p>Providing explanations to the business process, its decisions and its activities, is an important key factor for the process in order to achieve the business objectives of the business process, and to minimize and deal with the ambiguity of the business process that causes multiple interpretations, as well as to engender the appropriate trust of the users in the process. As a first step towards adding explanations to business process, we present an exploratory study to bring in the concept of explainability into business process, where we propose a conceptual framework to use the explainability with business process in a model that we called the Explaina...
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Subjects
free text keywords: business process; explainability; explainable business process, Process management, Conceptual framework, Computer science, Business process, Knowledge engineering, Ambiguity, media_common.quotation_subject, media_common, Exploratory research, Business objectives
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