publication . Article . 2021

Integrating Exploitative and Explorative Thinking in Business Process Analysis: A Conceptual Model and Method

Carina Alves; Higor Monteiro;
Open Access
  • Published: 19 Jan 2021 Journal: Revista de Informática Teórica e Aplicada, volume 28, pages 47-62 (issn: 0103-4308, eissn: 2175-2745, Copyright policy)
  • Publisher: Universidade Federal do Rio Grande do Sul
Abstract
<jats:p>Ambidextrous BPM has gained increasing interest from researchers and practitioners in the last years. It refers to the ability to use exploitative and explorative capabilities in BPM projects. In this paper, we investigate how the integration of exploitative and explorative ideas can leverage the analysis of business processes. The key contributions of this paper are a conceptual model and a method that integrate ambidextrous thinking in a complementary way. Both artefacts were evaluated by means of an expert opinion survey. We also present a case study at an organisation that has implemented our proposed method. We believe that ambidextrous analysis of ...
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Subjects
free text keywords: information systems, business process management, Ambidextrous BPM, Exploitative and Explorative Techniques, Business Process Analysis, Design Science Research, Conceptual model, media_common.quotation_subject, media_common, Leverage (finance), Knowledge management, business.industry, business, Computer science, Expert opinion, Business analysis, Business process, Design science research
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