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Penerimaan Pengguna E-Wallet Menggunakan UTAUT 2 (Studi Kasus)

Authors: Muhammad Taufik Hidayat; Qurrotul Aini; Elvi Fetrina;

Penerimaan Pengguna E-Wallet Menggunakan UTAUT 2 (Studi Kasus)

Abstract

E-wallet (dompet elektronik) berbasis server saat ini banyak digunakan dalam transaksi bukan tunai untuk keleluasaan dan efisiensi dalam bisnis yang diberikan oleh pemberi servis di Tangerang Selatan. Namun, masih terjadi permasalahan hilangnya saldo dan gagalnya pengisian saldo serta belum diukurnya tingkat keberhasilan implementasi e-wallet berbasis server. Salah satu faktor penentu keberhasilan sistem yang diterapkan adalah dari sisi penerimaan penggunanya. Makalah ini bertujuan mendapatkan variabel yang signifikan terhadap penerimaan pengguna e-wallet berbasis server di Tangerang Selatan dengan model UTAUT 2 dan penambahan dua variabel, yaitu perceived trust dan perceived risk. Penelitian dilakukan dengan cara kuantitatif, distribusi kuesioner/angket secara online dengan 33 pertanyaan, dan analisis data demografis dengan IBM SPSS 25 serta analisis PLS-SEM dengan SmartPLS 3.2.8. Hasilnya adalah dari dua belas hipotesis yang diusulkan, tiga hipotesis dinyatakan tidak signifikan dan ditolak karena nilai path coefficient dan t-test dari hipotesis tersebut (performance expectancy, hedonic motivation, dan price value) kurang dari 0,1 dan 1,96, sedangkan sembilan hipotesis lainnya dinyatakan signifikan dan diterima.

Keywords

e-wallet, utaut 2, penerimaan pengguna, TA1-2040, Engineering (General). Civil engineering (General), pls-sem

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
10
Top 10%
Average
Average
gold