publication . Other literature type . Article . 2018

Assessing information systems success: a respecification of the DeLone and McLean model to integrating the perceived quality

Nugroho, Yanuar; Prasetyo, Ari; Department of Business, Faculty of Vocational Education, Universitas Airlangga Surabaya; M.Sc., Lecturer of Business Department, Faculty of Vocational Education, Universitas Airlangga;
Open Access
  • Published: 01 Mar 2018
  • Publisher: LLC CPC Business Perspectives
Abstract
<jats:p>DeLone and McLean (1992) model of information systems success has received much attention amongst researchers. This study aimed to respecify and validate the DeLone and McLean model (2003) by proposing a social exchange theory for underlying changes in the direction of perceived quality and adding perceived value variables suggested by Wang (2008). The purpose of this study was to obtain a better understanding of information system of the user perception when using organization’s information systems. Therefore, a model for testing the information systems success was formed.The primary data used in this study were collected from 102 respondents who apply ...
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Subjects
free text keywords: information system success, net benefits, perceived quality, perceived value, social exchange theory, user satisfaction, Strategy and Management, Business and International Management, lcsh:Business, lcsh:HF5001-6182, Scopus, Knowledge management, business.industry, business, Information system, Publication, Computer science
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