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Co-Creation Experience of Customers and Brand Loyalty

Authors: Umer Mukhtar;

Co-Creation Experience of Customers and Brand Loyalty

Abstract

The intent of this study is to investigate the relationship between co-creation experience and two-dimensional (attitudinal and behavioral) brand loyalty and to validate the six dimensional co-creation experience scale in the hotel and restaurant services business settings. The analysis is done on 200 regular customers’ usable responses of some renowned hotels and restaurants of Pakistan collected using survey-based approach. All dimensions of co-creation experience are found to be valid and reliable measures of co-creation experience. In path model, the significant relationship of co-creation experience to behavioral and attitudinal loyalty is found. This study is contributing contextually and theoretically, by validating the dimensions of co-creation experience in a new contextual settings and investigating an unexplored path model of co-creation experience with two dimensional brand loyalties. This study has significant managerial implications since it is suggesting managers to employ co-creation strategies with greater confidence during customer engagement to gain brand loyalty.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
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