
Since 2015 Dutch street-level bureaucrats have ample discretionary space to determine how to help clients. Simultaneously, resources were reduced. According to Zacka SLBs should avoid three pathological positions: indifference, caregiving, and enforcing. At the individual level SLBs supposedly accomplish that by a gymnastics of the self. We observed SLBs. They avoided the pathological positions by (1) reframing the reigning policy for clients (enforcing caringly) and (2) managing clients’ self-image, bolstering their confidence, or tempering their expectations (caring forcefully). SLBs practice a gymnastics of the client alongside a gymnastics of the self. SLBs thus make the reigning policy palatable for clients.
Marketing, rechtvaardigheid en sterke instellingen, SDG 16 - Peace, Sociology and Political Science, Public Administration, decentralization, SDG 16 – Vrede, the Netherlands, /dk/atira/pure/sustainabledevelopmentgoals/peace_justice_and_strong_institutions, street-level bureaucrats, Justice and Strong Institutions, name=SDG 16 - Peace, catch-all bureaucracy, Zacka
Marketing, rechtvaardigheid en sterke instellingen, SDG 16 - Peace, Sociology and Political Science, Public Administration, decentralization, SDG 16 – Vrede, the Netherlands, /dk/atira/pure/sustainabledevelopmentgoals/peace_justice_and_strong_institutions, street-level bureaucrats, Justice and Strong Institutions, name=SDG 16 - Peace, catch-all bureaucracy, Zacka
| citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 18 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 10% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |
