Name: Alternative dispute resolution trial
Creator: Gordon Hockey
Keywords: Veterinary Medicine, 0403 veterinary science, Physician-Patient Relations, Negotiating, Humans, 04 agricultural and veterinary sciences, 16. Peace & justice, Dissent and Disputes, Societies, Medical, United Kingdom

descriptionPublicationkeyboard_double_arrow_right Article 01 May 2015 English Publisher:WileyJournal:Veterinary Record, volume 176, pages 527-527 (issn: 0042-4900, eissn: 2042-7670,

Authors: Gordon Hockey;

doi: 10.1136/vr.h2561

pmid: 25977494

Alternative dispute resolution trial

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Abstract

Gordon Hockey, RCVS Registrar, comments: The alternative dispute resolution (ADR) trial, launched in November 2014, aims to resolve, through conciliation, those disputes and complaints that do not meet our threshold for serious professional misconduct. These are complaints that might otherwise ‘rumble on’ and cause considerable stress for both the vet and the client. The trial is being administered by Ombudsman Services (OS), an independent complaints resolution service. In order to resolve disputes, OS can suggest a …

Related Organizations

Royal College of Veterinary Surgeons
United Kingdom

Keywords

Veterinary Medicine, Physician-Patient Relations, Negotiating, Humans, Dissent and Disputes, Societies, Medical, United Kingdom, Veterinarians

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