The Impact of Healthscape on Customer Satisfaction and Loyalty in Public and Private Healthcare Institutions

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Akmaz, Arif Emre; Ozansoy Çadırcı, Tuğçe; (2017)
  • Publisher: Yıldız Teknik Üniversitesi
  • Journal: issn: 2149-4363, eissn: 2149-4363
  • Subject: helathscape,customer emotions,customer experience,customer satisfaction,customer loyalty | helathscape,consumer emotions,customer experience,customer satisfaction,customer loyalty

The evaluation of services is highly dependable on consumers’ experiences and emotions toward the service encounter. The service environment (the servicescape) has an influential aspect on customers’ satisfaction and behavioral intentions including customer loyalty.  Th... View more
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