A QUALITY FUNCTION DEPLOYMENT APPLICATION IN IMPROVING LIBRARY SERVISES: THE CASE OF DUZCE UNIVERSITY CENTRAL LIBRARY

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ÜNAL, Aslıhan ; YILDIZ, Mehmet Selami (2017)
  • Publisher: Bandirma Onyedi Eylul University
  • Journal: (issn: 2148-029X, eissn: 2148-029X)
  • Related identifiers: doi: 10.11611/yead.341740
  • Subject: Library Services,Quality Function Deployment | Kütüphane Hizmetleri,Kalite Fonksiyon Göçerimi

University libraries have a great importance in accessing information fortheir intermediary role. In today’s world, developments in various areas leadsto new user needs and expectations. Libraries are obliged to improve currentservices and to adapt new developments. The purpose of this research is tocontribute to the improvement of the library services of Duzce University -astate university, was founded in 2006- by following Quality Function Deploymentmethodology. As a result of the research -60 academicians and graduate studentsof Institute of Social Sciences and Institute of Science was included- usefulfindings were determined that were considered to be helpful in improvinglibrary services. Putting into service the new library building was defined asthe crucial factor in fulfiling the deficiencies thatleads to expactation, and improving library services. Reference librarian,user-building-collection equivalent, improvement of web site are also includedin important findings.  
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