QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL

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DEVRİM İÇTENBAŞ, Burcu; ERYILMAZ, Hande;
(2011)

Quality Function Deployment (QFD) uses a house of quality to translate customer requirements into engineering specifications. QFD has been widely used as a tool to develop new products. It has been adopted in the fields of education quality, service quality, software... View more
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