publication . Other literature type . Article . 2012

Information, Technology, and Information Worker Productivity

Erik Brynjolfsson; Marshall Van Alstyne; Sinan Aral;
Open Access
  • Published: 01 Sep 2012
  • Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
  • Country: United States
Abstract
We econometrically evaluate information worker productivity at a midsize executive recruiting firm and assess whether the knowledge that workers accessed through their electronic communication networks enabled them to multitask more productively. We estimate dynamic panel data models of multitasking, knowledge networks, and productivity using several types of micro-level data: (a) direct observation of more than 125,000 email messages over a period of 10 months; (b) detailed accounting data on individuals' project output and team membership for more than 1,300 projects spanning five years; and (c) survey and interview data about the same workers' IT skills, IT u...
Subjects
free text keywords: Computer Networks and Communications, Information Systems and Management, Library and Information Sciences, Information Systems, Diminishing returns, Panel data, Electronic communication, Social network, business.industry, business, Human multitasking, Knowledge management, Direct observation, Information technology, Information sharing
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