A decision support model for identification and prioritization of key performance indicators in the logistics industry

Article English OPEN
Kucukaltan, Berk; Irani, Zahir; Aktas, Emel;
(2016)
  • Publisher: Elsevier
  • Related identifiers: doi: 10.1016/j.chb.2016.08.045.
  • Subject: Logistics performance indicators | Balanced scorecard | ANP | Multi-criteria decision making | Stakeholders | Social media

Performance measurement of logistics companies is based upon various performance indicators. Yet, in the logistics industry, there are several vaguenesses, such as deciding on key indicators and determining interrelationships between performance indicators. In order to ... View more
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