publication . Conference object . 2009

Framework for the Integration of Service and Technology Strategies

Jühling, E.; Torney, M.; Herrmann, C.; Dröder, K.;
Open Access English
  • Published: 01 Jan 2009
  • Publisher: Cranfield University Press
  • Country: United Kingdom
Organised by: Cranfield University After sales service is a highly profitable business for manufacturers of technology-driven products. Due to this fact competitors want to share in high profit margins. At the same time after sales business has to deal with an increasing range of variants of products and technologies, shorter life cycles and changing customer demands. In spite of these manifold challenges, often neither after sales departments are involved in the early product development stage nor are customer demands and technical parameters considered in the service development processes entirely. Therefore an integration of service and technology strategies ...
free text keywords: Service Engineering, Technology Roadmapping, Automotive After Sales
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Conference object . 2009
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