Using Latent Semantic Analysis to Identify Quality in Use (QU) Indicators from User Reviews

Preprint English OPEN
Syn, Wendy Tan Wei; How, Bong Chih; Atoum, Issa;
  • Subject: Computer Science - Computation and Language | Computer Science - Artificial Intelligence | Computer Science - Information Retrieval

The paper describes a novel approach to categorize users' reviews according to the three Quality in Use (QU) indicators defined in ISO: effectiveness, efficiency and freedom from risk. With the tremendous amount of reviews published each day, there is a need to automati... View more
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