publication . Article . Preprint . 2013

Instant messaging an effective way of communication in workplace

Tirus Maina;
  • Published: 31 Oct 2013
The modern workplace is inherently collaborative, and this collaboration relies on effective communication among coworkers. Instant messaging is the multitasking tools of choice most people chatting over IM do other things at the same time.The use of IM in workplace is less intrusive than the use of phone, more immediate than email and has added advantage due to the ability to detect presence.In order for institution to maximize increased business productivity using instant messaging its imperative that organizations define and publish ICT policies, guidelines and regulations.Overall IM boosts business performance by making operations faster, more agile, and mor...
ACM Computing Classification System: ComputingMilieux_COMPUTERSANDSOCIETY
free text keywords: Computer Science - Computers and Society

Danis, C., & Singer, D. (2008). A Wiki Instance in the Enterprise:Opportunities, Concerns and Reality. CSCW. [OpenAIRE]

D'Silva, R. (2013). Buzzle. Retrieved July 24, 2013, from Benefits of Corporate Business Instant Messaging:

Hedlund, U. (2011, 11). Does Instant Messaging Increase Business Productivity? . Retrieved 07 12, 2013, from Business Productivity: does-instant-messaging-in-theworkplace-increasebusiness-productivity/

Jeff, T., & Cooper, A. (2001, 28 28). HowStuffWorks. Retrieved July 12, 2013, from How Instant Messaging Works:

Jones, K. (2013). How to Utilize Instant Messaging in the Workplace. Retrieved July 2, 2013, from brosix:

Kim, H., Gwang., J. K., Park, H. W., & Rice, R. E. (2007). Configurations ofRelationships in Different Media: FtF, Email, InstantMessenger, MobilePhone, and SMS. Journal of Computer Mediated Communication , 12 (4), 1183-1207.

Madden, M. (2003). America's online pursuits: the changing picture of who's online and what they do. Pew Internet & American Life Project, Washington D.C.

Nardi, B., Whittaker, S., & Bradner, E. (2000). Interaction and outeraction: instant messaging in action. Proceedings of CSCW '00, (pp. 79-88). Philadelphia, PA.

Osterman Research. (2006). Instant Messaging Tough Enough for Business: No Server Required.

Perey, C. (2004, June). Eight benefits of IM. Retrieved July 12, 2013, from Network World :

Quest Software Inc. (2008). Best Practices in Instant Messaging Management. Canada.

Powered by OpenAIRE Open Research Graph
Any information missing or wrong?Report an Issue
publication . Article . Preprint . 2013

Instant messaging an effective way of communication in workplace

Tirus Maina;