Application of multidimensional evaluation models in service quality management of agricultural insurance

Other literature type Croatian OPEN
Deže, Jadranka;
(2015)
  • Publisher: Croatian Society of Agricultural Economists
  • Journal: Agroeconomia Croatica,volume 5,issue 1 (issn: 1333-2422, eissn: 1849-1146)
  • Subject: upravljanje kvalitetom usluga; poljoprivredno osiguranje | service quality management; agriculture insurance

Insurance is a way of preventive action in order to minimize the consequences of risk. Managers in agricultural economic entities recognize the potential threat that can affect the economic results of operations. Their insights and expectations are the basis for increas... View more
  • References (5)

    Parasuraman, A., Zeithaml, V.A., Berry, L.L: (1988). A Multiple - Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of retailing 64(1): pp. 12-40.

    Peter J.P. (1981). Construct Validiti: A Review of Basic Issues and Practies, Journal of Marketing Research 18. 133-45.

    Saxe R., Weitz B.A. (1982). eTh SOCO Scale: A measue of th customer orientation of sales people. Journal of Marketing 19. 353-351.

    Zeithaml V.A (1987). Defining and Relating Price, Perceived Qualitiy, and Percived Value, Report, Cambridge. 87-101.

    ***Ministarstvo poljoprivrede, Pravilnik o provedbi mjere M17, Podmjere 17.1. Osiguranje usjeva, životinja i biljaka“ iz programa ruralnog razvoja Republike Hrvatske za razdoblje 2014- 2020. Raspoloživo: http://www.mps.hr/ UserDocsImages/SAVJETOVANJA%20 ZI/2015/NACRT%20PRAVILNIKA%20 O%20PROVEDBI%20PODMJERE%20

  • Similar Research Results (1)
  • Metrics
    No metrics available
Share - Bookmark