DEVELOPING HUMAN RESOURCES’ SKILLS AND KNOWLEDGE IN TOURISM AND HOSPITALITY INDUSTRY THROUGH THE DETERMINATION OF QUALITY OF TRAINING PROGRAMS

Other literature type English OPEN
Valachis, Ioannis; Christou, Evaggelos; Sigala, Marianna; Maroudas, Leonidas; (2009)
  • Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
  • Journal: Tourism and hospitality management,volume 15,issue 1 (issn: 1330-7533, eissn: 1847-3377)
  • Subject: hospitality and tourism industry; GAP model; training program quality dimensions; SERVQUAL

Research into tourism and hospitality training field has been focused on the subjects of training need assessments, training evaluation models, training within organizational frameworks and useful training techniques. Despite the significance of the above aspects, less ... View more
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