THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES

Other literature type, Article English OPEN
Mihanović, Zoran; Batinić, Ana Barbara; Pavičić, Jurica;
(2016)
  • Publisher: Juraj Dobrila University of Pula, Faculty of economics and tourism Dr. Mijo Mirković
  • Journal: Review of Innovation and Competitiveness : A Journal of Economic and Social Research,volume 2,issue 1 (issn: 1849-8795, eissn: 1849-9015)
  • Subject: Technological innovations. Automation | higher education; satisfaction with the student life; student performance; Croatia | HD45-45.2
    acm: ComputingMilieux_COMPUTERSANDEDUCATION

Customer satisfaction has long been recognized as a central concept of all business activities. Satisfaction can serve as an indicator of success of the company, both in the past and present, as well as an indicator of future performance. High quality service to student... View more
  • References (1)

    haralambos, M. i holborn, M., sociologija: Teme i perspektive. Zagreb, Golden Marketing, (2002) vranešević, T.: upravljanje zadovoljstvom klijenata, Golden marketing, Zagreb, (2000) yeung, M.c.h., ennew, c.T., “Measuring the impact of customer satisfaction on profitability: A sectoral analysis”, Journal of targeting, measurement and analysis for marketing, vol. 10, 2, (2001): 106-116 Zeithaml, v.a., Parasuraman, a. and berry, l.l., delivering service Quality, free Press, new york, ny. (1990)

  • Metrics
    No metrics available
Share - Bookmark