Subject: organizational change; organizational diagnosis; business processes
The paper points out why and how it is necessary to include business processes into organizational diagnosis as a first step in the process of organizational change management. First, the necessity of including business processes into diagnostic models which are used du... View more
1. Burke, W. W.; Litwin, G. H. (2008) A Causal Model of Organizational Performance and Change. In Burke W.W., Lake D.G. & Paine W. J. (Eds), Organizational Change: A Comprehensive Reader, San Francisco: Jossey Bass
2. Galbraith J.R. (1998) Linking Customers and Products: Organizing for Product and Customer Focus. In Galbraith, M. S.; Lawler, J. (Eds), Tomorrow's Organization, San Francisco: Jossey Bass
3. Hayes, J. (2002), The Theory and Practice of Change Management, New York: Palgrave
4. Jones, G. (2004), Organizational Theory, Design and Change, New York : Addison Wesley
5. Leavitt, H. (1965) Applied Organizational Change in Industry. In March, J. (Ed.) Handbook of Organization, Chicago: Rand McNally.
6. Kuhn T. S., (1970) The Structure of Scientific Revolutions, Chicago: University of Chicago Press
7. Morgan, G. (1990) Images of Organization, San Francisco: Sage.
8. Nadler D. A.; Tushman, M. (1995) Types of Organizational Change: From Incremental Improvement to Discontinuous Transformation. In Nadler D. A.; Shaw R. B.; Walton E. A. (Eds) Discontinuous Change: Leading Organizational Transformation. San Francisco: Jossey-Bass
9. Oakland J. S. (1995) Total Quality Management, Oxford: Butterworth Heinemann.
10. Pettigrew, A. (1987) Introduction: researching strategic change. In Pettigrew, A. (Ed.), The Management of Strategic Change. London: Basil Blackwell