publication . Other literature type . Article . 2017

The impact of hotel employee satisfaction on hospitability performance

Name: The impact of hotel employee satisfaction on hospitability performance
Creator: Marina Laškarin Ažić

Marina Laškarin Ažić;

Open Access English

Published: 04 May 2017 Journal: Tourism and hospitality management, volume 23, issue 1 (issn: 1330-7533, eissn: 1847-3377,

Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija

Summary

Abstract

Purpose − The hospitality industry is characterized by the complexity of managing guest experiences, which forces human resources managers to find new ways of managing relationships with employees and guests. Good relations in an organization (often displayed by organizational culture) are the main incentive for stimulating positive behavior among employees. The purpose of this paper is to examine factors related to employee satisfaction and hospitality in order to understand positive behavior in organizations. Design – Regarding the theory assumptions, the research tests premises about causal relationship between exogenous (3 types of satisfaction inside the or...

doi: 10.20867/thm.23.1.8

Subjects

free text keywords: Job satisfaction; hospitality; employee – management relations; coworker relations, Tourism, Leisure and Hospitality Management, Exploratory factor analysis, Hospitality industry, business.industry, business, Human resources, Organizational culture, Job satisfaction, Structural equation modeling, Quantitative research, Hospitality, Psychology, Marketing

Related Organizations

University of Rijeka
Croatia

Download fromView all 2 versions

HRČAK - Portal of scientific journals of Croatia

Other literature type . 2017

Provider: HRČAK - Portal of scientific journals of Croatia

Tourism and Hospitality Management

Article . 2017

Provider: Crossref

Tourism and Hospitality Management

Article

Provider: Microsoft Academic Graph

University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija/ Tourism and hospitality management

Any information missing or wrong?Report an Issue