publication . Other literature type . Article . 2017

The impact of hotel employee satisfaction on hospitability performance

Marina Laškarin Ažić;
Open Access English
  • Published: 04 May 2017 Journal: Tourism and hospitality management, volume 23, issue 1 (issn: 1330-7533, eissn: 1847-3377, Copyright policy)
  • Publisher: University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija
Abstract
Purpose − The hospitality industry is characterized by the complexity of managing guest experiences, which forces human resources managers to find new ways of managing relationships with employees and guests. Good relations in an organization (often displayed by organizational culture) are the main incentive for stimulating positive behavior among employees. The purpose of this paper is to examine factors related to employee satisfaction and hospitality in order to understand positive behavior in organizations. Design – Regarding the theory assumptions, the research tests premises about causal relationship between exogenous (3 types of satisfaction inside the or...
Read more
doi: 10.20867/thm.23.1.8
Subjects
free text keywords: Job satisfaction; hospitality; employee – management relations; coworker relations, Tourism, Leisure and Hospitality Management, Structural equation modeling, Hospitality industry, business.industry, business, Marketing, Hospitality, Exploratory factor analysis, Organizational culture, Psychology, Job satisfaction, Human resources, Quantitative research
Related Organizations
Download fromView all 2 versions
HRČAK - Portal of scientific journals of Croatia
Other literature type . 2017
Provider: HRČAK - Portal of scientific journals of Croatia
Tourism and Hospitality Management
Article . 2017
Provider: Crossref
Tourism and Hospitality Management
Article
Provider: Microsoft Academic Graph
University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija/ Tourism and hospitality management
Powered by OpenAIRE Research Graph
Any information missing or wrong?Report an Issue