publication . Other literature type . 2011

Perceived importance of attributes on hotel guests' repeat visit intentions

Emir, Oktay; Kozak, Metin;
Open Access English
  • Published: 01 Jan 2011 Journal: Tourism: An International Interdisciplinary Journal, volume 59, issue 2 (issn: 1332-7461, eissn: 1849-1545, Copyright policy)
  • Publisher: Institute for Tourism
Abstract
Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as well as businesses have conducted surveys on visitors' satisfaction in order to measure customer perceptions of quality attributes of hotel or hospitality services. However, there is a lack of research paying attention to the empirical investigation of the self-perceived direct influence of hotel attributes over the customers' intentions of repeat visitation. Thus, the aim of this study is to determine the perceived influence of facilities and ser...
Subjects
free text keywords: hotel services; tourist loyalty; repeat visitation; revisit intention; customer satisfaction; service quality; Turkey
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