Perceived importance of attributes on hotel guests' repeat visit intentions

Other literature type English OPEN
Emir, Oktay; Kozak, Metin;
(2011)
  • Publisher: Institute for Tourism
  • Journal: Turizam : međunarodni znanstveno-stručni časopis,volume 59,issue 2 (issn: 1332-7461, eissn: 1849-1545)
  • Publisher copyright policies & self-archiving
  • Subject: hotel services; tourist loyalty; repeat visitation; revisit intention; customer satisfaction; service quality; Turkey

Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as well as businesses have conducted surveys on visito... View more
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