GENERAL CHANGES AS A CONDITION OF INCREASING THE EFFICIENCY OF PUBLIC ADMINISTRATION - THE CASE OF THE TAX ADMINISTRATION

Other literature type English OPEN
Hak, Mario; Budić, Hrvoje; Pišmiš, Vjekoslav; (2016)
  • Publisher: Polytechnic in Pozega; DAAAM International Vienna
  • Journal: International Journal Vallis Aurea,volume 2,issue 2 (issn: 2412-5210, eissn: 1849-8485)
  • Subject: Public administration, efficiency, business process, reorganization

Efficiency has long played a central role in the contested terrain of public administration values. This paper analyzes the existing business processes and explores how to determine the optimal model of business processes in the Tax Administration. The goal of this mode... View more
  • References (5)

    [1] Public services: meeting the productivity challenge (2003), HM Treasury, Crown.

    [2] Hodge, B. J., Anthony, W. P. i Gales, L. M. (2003) Organization Theory: A Strategic Approach, New Jersey, Pearson Education, p. 26

    [3] Benazić, A. (2009) Organizational changes and the efficiency of the state administration, Croatian Public Administration, No. 2., p. 217-248

    [6] Drljača, M., Vrbanac, M. (2008) The restructuring of management systems at airports. Modern Traffic, No. 3-4.

    [7] Ministry of Finance, Tax Office Pozega

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